Terms & Conditions

Last Updated: 23 August 2026

Welcome to Sitaara. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Sitaara website, including browsing, creating an account, purchasing products, submitting reviews, and using any other services made available through the website.

Website: https://www.sitaarashop.com
Business Name: Sitaara
Business Address: Prabhadevi, Pune, Maharashtra 411045
Phone: +91 98206 19365
Email: vindirafoods@gmail.com

By accessing, browsing, registering on, or purchasing from our website, you agree to be bound by these Terms. Please read them carefully before using the website.

1. Acceptance of Terms

By using this website, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You agree to comply with applicable laws and regulations.
Information provided by you is accurate and complete to the best of your knowledge.

If you do not agree with these Terms, please do not use the website or place an order through it.

2. About Sitaara

Sitaara offers handcrafted products, including products featuring traditional embroidery, textiles, accessories, bags, art panels, wall art, and related products.

Many products may be handmade or artisan-crafted. Accordingly, variations in colour, texture, embroidery, stitching, pattern placement, dimensions, and finish may occur.

Such variations are part of the handcrafted nature of the products and should not automatically be considered defects.

3. Eligibility to Use the Website

You may use the website only if you are legally capable of entering into a binding contract under applicable law.

If you are under the age required to independently enter into contracts under applicable law, you may use the website only with the involvement and supervision of a parent or legal guardian where required.

4. Website Use

You agree to use the website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the security or operation of the website.
Introduce malicious software, viruses, or harmful code.
Scrape, copy, reproduce, or systematically extract website content without authorization.
Use automated systems to access the website in a manner that disrupts normal operation.
Impersonate another person or entity.
Provide false or misleading information.
Attempt to circumvent security, access controls, or other restrictions.
Use the website in a manner that violates applicable law.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

5. Account Registration

Certain website features may require you to create an account.

When creating an account, you agree to:

Provide accurate information.
Keep your account information updated.
Keep your password confidential.
Not share your login credentials with others.
Notify us promptly if you suspect unauthorized account activity.

You are responsible for activities carried out through your account, except where applicable law provides otherwise.

We may suspend or terminate an account if we reasonably believe it has been compromised, misused, or used in violation of these Terms.

6. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate.

This may include:

Product name
Description
Images
Materials
Dimensions
Craft details
Availability
Price
Product specifications

However, minor differences may exist between the website presentation and the physical product due to:

Photography
Lighting
Screen settings
Natural material variations
Handcrafted production
Artisan techniques

We do not guarantee that your device will display colours exactly as they appear on the physical product.

7. Handmade Product Variations

Many Sitaara products are handcrafted.

You acknowledge that handmade products may contain natural and intentional variations, including:

Stitching irregularities
Slight colour variations
Variations in embroidery
Pattern differences
Fabric texture variations
Minor dimensional differences
Natural material characteristics

These variations contribute to the individuality and authenticity of handcrafted products.

Unless otherwise stated, such characteristics do not constitute manufacturing defects.

8. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products
Modify product specifications
Change product designs
Remove products from the website
Temporarily suspend product availability

We may do so without prior notice, subject to applicable law.

9. Product Prices

Prices displayed on the website are in the applicable currency shown at checkout.

Prices may change at any time without prior notice.

A price change will not affect an order that has already been validly confirmed and accepted, except where correction is required due to a genuine pricing or technical error.

Unless expressly stated otherwise, applicable taxes, shipping charges, duties, or other charges may be added at checkout as required.

10. Pricing and Listing Errors

We make reasonable efforts to ensure that prices and product information are accurate.

However, errors may occasionally occur due to:

Technical issues
Data-entry errors
Software errors
Third-party integrations
Typographical errors

If an order is placed at an obviously incorrect price or due to a material listing error, we may contact you and provide the appropriate options permitted by applicable law, which may include cancellation and refund.

11. Placing an Order

When you place an order, you are making a request to purchase the selected products subject to these Terms.

An order acknowledgement or automated email confirming receipt of your order does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, decline, or cancel an order for legitimate reasons, including:

Product unavailability
Pricing or listing errors
Payment issues
Suspicious or fraudulent activity
Incorrect customer information
Shipping restrictions
Technical errors
Other circumstances permitted by applicable law

12. Order Confirmation

Once an order is accepted, you may receive an order confirmation containing information such as:

Order number
Products ordered
Quantity
Price
Shipping information
Payment status

Please review the order information carefully and contact us promptly if you identify an error.

13. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible.

Cancellation may not be possible once:

The order has been processed
The product has been packed
The product has been shipped
The order has been handed to a courier
A customized product has entered production

Where cancellation is no longer possible, the order may be governed by our Refund and Returns Policy.

14. Payment

Payments may be processed through third-party payment providers.

Available payment methods may include options displayed at checkout.

You agree to provide accurate information necessary to complete payment.

Sitaara does not generally store complete payment credentials such as full card numbers, CVV numbers, UPI PINs, or banking passwords on its own servers where payment processing is handled by third-party providers.

Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

15. Payment Authorization

We may use third-party payment service providers to verify, authorize, and process transactions.

An order may be cancelled or placed on hold where:

Payment is unsuccessful
Payment authorization fails
A transaction appears suspicious
Payment information cannot be verified
A chargeback or payment dispute is detected
Other legitimate payment-related issues arise

16. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the applicable timeframe communicated on the website or at checkout.

Delivery timelines are estimates unless expressly guaranteed.

Delivery may be affected by:

Courier delays
Weather
Public holidays
Natural events
Strikes
Logistics disruptions
Incorrect address information
Customs procedures
Other circumstances beyond our reasonable control

Sitaara is not responsible for delays caused by circumstances outside our reasonable control, subject to applicable law.

17. Delivery Address

You are responsible for providing an accurate and complete delivery address.

Please carefully verify:

Name
House or building details
Street
Area
City
State
PIN/postal code
Phone number

Additional costs or delays may occur where an address is incorrect, incomplete, or undeliverable.

18. Failed Delivery

A delivery may be considered unsuccessful where:

The recipient is unavailable
The address is incorrect
Delivery attempts are unsuccessful
The recipient refuses delivery
Required delivery information is missing

Where a shipment is returned to Sitaara due to circumstances attributable to the customer, additional shipping or handling charges may apply.

Refund eligibility will be determined according to the circumstances and applicable law.

19. Returns and Refunds

Returns, replacements, exchanges, cancellations, and refunds are governed by our Refund and Returns Policy.

The Refund and Returns Policy forms part of these Terms.

Please review that policy before purchasing.

20. Intellectual Property

All content on the Sitaara website, including but not limited to:

Logos
Brand names
Product photographs
Product descriptions
Graphics
Illustrations
Designs
Website layouts
Text
Videos
Icons
Software
Source code
Visual elements

is owned by or licensed to Sitaara and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, transmit, create derivative works from, or commercially exploit website content without prior written permission.

21. Product Images and Creative Content

Product photographs and creative assets displayed on the website are provided for product representation and marketing purposes.

You may not use Sitaara’s photographs, artwork, product images, or other creative content for commercial purposes without written authorization.

22. Trademarks

“Sitaara” and associated logos, marks, designs, product names, and branding elements may be trademarks or other protected intellectual property of Sitaara or its licensors.

You may not use them without prior written permission.

23. User Reviews and User-Generated Content

If you submit reviews, comments, photographs, testimonials, or other content to the website, you agree that:

The content is accurate to the best of your knowledge.
You have the right to submit the content.
The content does not infringe another person’s rights.
The content does not contain unlawful, defamatory, abusive, threatening, or misleading material.
The content does not contain sensitive personal information that should not be publicly disclosed.

By submitting content for public display, you grant Sitaara a non-exclusive, royalty-free, worldwide permission to use, reproduce, display, publish, and adapt that content for website, marketing, promotional, or related business purposes, subject to applicable law.

We may remove or moderate content at our discretion where permitted by law.

24. Prohibited Content

You must not submit content that:

Is unlawful
Is defamatory
Is threatening
Is abusive
Is obscene
Promotes discrimination or hatred
Infringes intellectual property rights
Contains malware
Contains unauthorized personal information
Attempts to impersonate another person
Is knowingly false or misleading

25. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

These links are provided for convenience.

Sitaara does not control and is not responsible for:

Third-party content
Privacy practices
Security
Availability
Accuracy
Terms and conditions of third-party services

Your use of third-party services is subject to their applicable policies and terms.

26. Social Media

Sitaara may provide links to or integrate with social media services.

Your interactions with those services are governed by the applicable platform’s terms and policies.

Information publicly shared through social media platforms may be visible to others.

27. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

The Privacy Policy forms part of these Terms.

28. Website Availability

We aim to keep the website available and functional, but we do not guarantee that:

The website will always be available
The website will always operate without interruptions
The website will always be error-free
All content will always be current
All website features will always be available

We may temporarily suspend or modify the website for:

Maintenance
Security
Updates
Technical improvements
Infrastructure changes
Other operational reasons

29. Security

You must not attempt to compromise the security of the website.

Prohibited actions include:

Unauthorized access
Password attacks
Vulnerability exploitation
Malware distribution
Denial-of-service attacks
Introducing malicious code
Circumventing technical safeguards
Interfering with website infrastructure

We may take appropriate technical and legal action against suspected abuse, subject to applicable law.

30. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted
Website content will always be error-free
Product information will never contain inaccuracies
The website will be free from all viruses or harmful components

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Sitaara shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the website or products, except where such liability cannot lawfully be excluded.

This may include losses arising from:

Website interruptions
Third-party service failures
Delivery delays
Unauthorized access
Technical errors
Loss of data
Indirect commercial losses

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability arising from fraud, wilful misconduct, or other circumstances that cannot legally be limited.

32. Force Majeure

Sitaara shall not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters
Floods
Fires
Earthquakes
Epidemics or pandemics
War
Terrorism
Civil unrest
Government actions
Strikes
Transport disruptions
Power failures
Internet outages
Supply chain disruptions
Courier disruptions
Other events beyond reasonable control

33. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sitaara and its officers, employees, service providers, and representatives from claims, liabilities, losses, damages, and reasonable expenses arising out of:

Your violation of these Terms
Your misuse of the website
Your violation of applicable law
Your infringement of third-party rights
Your unauthorized use of website content

This provision does not apply to the extent caused by Sitaara’s own unlawful conduct or where prohibited by applicable law.

34. Suspension or Termination

We may suspend or terminate your access to the website or your account where permitted by law if:

You violate these Terms
Fraudulent activity is suspected
You misuse the website
You compromise website security
Your conduct causes harm to Sitaara or other users
We are required to do so by law

Termination does not affect rights or obligations that arose before termination.

35. Changes to Products and Services

We may modify, suspend, or discontinue:

Products
Product collections
Website features
Services
Content
Prices
Promotions

Such changes may be made at any time, subject to applicable law.

36. Promotions and Offers

Special offers, discounts, coupon codes, promotional campaigns, and limited-time offers may be subject to additional conditions.

Unless otherwise stated:

Offers cannot be combined.
Offers may have limited validity.
Offers may be restricted to specific products.
Offers may be subject to stock availability.
Promotional discounts may not be applied retrospectively to already completed orders.

Specific promotional terms displayed with an offer will apply to that offer.

37. Gift Cards and Store Credit

Where Sitaara offers gift cards or store credit, additional terms may apply.

These may include:

Validity periods
Usage restrictions
Refund restrictions
Transfer restrictions
Product restrictions

Applicable conditions will be displayed when such products or credits are offered.

38. Taxes and Duties

Applicable taxes may be included in or added to the product price depending on the applicable tax treatment and information displayed at checkout.

For international orders, customers may also be responsible for customs duties, import taxes, or other charges imposed by the destination country unless expressly stated otherwise.

39. International Orders

Where international shipping is offered:

Delivery times may vary.
Customs clearance may cause delays.
Import duties may apply.
Local taxes may apply.
Import restrictions may apply.
Customers may be required to provide additional information to customs authorities.

International sales remain subject to applicable laws and shipping restrictions.

40. Governing Law

These Terms shall be governed by the laws applicable in India, subject to applicable consumer protection and other mandatory legal requirements.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts or competent authorities having jurisdiction over Pune, Maharashtra, subject to applicable law.

41. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or override any rights or protections that cannot lawfully be excluded or restricted under applicable law.

If any provision of these Terms conflicts with a mandatory legal consumer protection, the mandatory legal requirement will prevail to the extent of the conflict.

42. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue to apply.

43. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

44. Entire Agreement

These Terms, together with our Privacy Policy and Refund and Returns Policy and any other policies specifically incorporated by reference, constitute the terms governing your use of the website and purchase of products, subject to applicable law.

45. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

Changes in our business
New products or services
Website improvements
Changes to payment or shipping arrangements
Changes in applicable law
Changes to our operational procedures

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

46. Contact Us

For questions regarding these Terms, orders, products, or our services, please contact:

Sitaara

Business Address:
Prabhadevi, Pune, Maharashtra 411045

Phone:
+91 98206 19365

Email:
vindirafoods@gmail.com

Website:
https://www.sitaarashop.com

47. Effective Date

These Terms & Conditions are effective from:

23 August 2026

Last Updated: 23 August 2026