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Refund and Returns Policy

Refund and Returns Policy

Last Updated: 23 August 2026

Thank you for shopping with Sitaara.

We take great care in selecting, handcrafting, inspecting, packing, and delivering our products. Because many of our products are handmade or feature handcrafted embroidery, slight variations in colour, pattern, texture, stitching, and finish may occur. These variations are part of the character and authenticity of handcrafted products and are not considered defects.

This Refund and Returns Policy explains when returns, replacements, cancellations, and refunds may be accepted for purchases made through the Sitaara website.

Website: https://www.sitaarashop.com
Business Name: Sitaara
Business Address: Prabhadevi, Pune, Maharashtra 411045
Phone: +91 98206 19365
Email: vindirafoods@gmail.com

1. Return Eligibility

We accept return or replacement requests only where the product qualifies under this policy.

A product may be eligible for return or replacement if:

  • The product received is damaged during transit.
  • The product received is materially different from the product ordered.
  • The wrong product was delivered.
  • The product has a manufacturing defect that was not disclosed before purchase.
  • The product is otherwise eligible for return under applicable law.

To be eligible, the item must generally be:

  • Unused
  • Unwashed
  • Unworn
  • In its original condition
  • In its original packaging, where applicable
  • Accompanied by the order details or proof of purchase

Products that have been used, altered, washed, damaged after delivery, or returned without the required packaging may not be accepted.

2. Return Request Period

Return or replacement requests must be submitted within 7 days of delivery.

The return period begins from the date the order is shown as delivered according to the applicable shipping or delivery record.

Requests received after the applicable return period may not be accepted unless required by applicable law.

3. Damaged or Defective Products

Please inspect your order as soon as it is delivered.

If the product appears damaged, defective, or incorrect, contact us as soon as possible at:

Email: vindirafoods@gmail.com
Phone: +91 98206 19365

For damaged, defective, or incorrect products, we may request:

  • Order number
  • Customer name
  • Photographs of the product
  • Photographs of the packaging
  • Photographs showing the damage or defect
  • A short video, where necessary
  • Any other information reasonably required to assess the claim

Where the issue is confirmed, we may, at our discretion and subject to availability:

  • Replace the product
  • Repair or remedy the issue where appropriate
  • Provide a refund
  • Provide another appropriate resolution

4. Wrong Product Received

If you receive a product different from the item ordered, please contact us within 7 days of delivery.

We will review the order and, where the error is confirmed, arrange an appropriate resolution.

Depending on availability, this may include:

  • Replacement with the correct product
  • Return and refund
  • Another mutually agreed resolution

Sitaara may arrange or reimburse reasonable return shipping costs where the incorrect product was supplied due to our error.

5. Change-of-Mind Returns

Returns for change of mind are not guaranteed and may be accepted only where expressly approved by Sitaara.

Because many of our products are handcrafted, made in limited quantities, customized, or prepared specifically for an order, certain products may not be eligible for change-of-mind returns.

If you would like to request a change-of-mind return, contact us before sending the product back.

Do not ship a product to us without receiving return instructions.

6. Products That May Not Be Returnable

Unless required by applicable law, the following products may not be eligible for return or refund:

  • Customized or personalised products
  • Products made specifically to customer specifications
  • Products that have been used, washed, worn, altered, or damaged after delivery
  • Products returned without original packaging where packaging is necessary for safe return
  • Products damaged due to improper handling after delivery
  • Products with missing components or accessories
  • Products returned after the applicable return period
  • Products for which the customer has not followed the return instructions provided by Sitaara

Certain products may have additional product-specific return conditions displayed on the product page or at checkout.

7. Handmade and Artisan Products

Many Sitaara products are handmade or incorporate traditional embroidery and artisan techniques.

As a result, minor variations may occur in:

  • Colour
  • Thread placement
  • Stitching
  • Pattern alignment
  • Texture
  • Fabric character
  • Embroidery density
  • Decorative details
  • Measurements

These variations are inherent to handcrafted products and are generally not considered defects.

Slight differences between product photographs and the physical product may also occur because of lighting, photography, display settings, screen calibration, and the handcrafted nature of the product.

8. Colour and Appearance

We make reasonable efforts to accurately represent the colours and appearance of our products.

However, colours may appear differently depending on:

  • Your screen
  • Device settings
  • Display brightness
  • Photography lighting
  • Camera settings
  • Natural characteristics of the textile or embroidery

A minor colour variation does not automatically qualify a product for return or refund.

9. Return Approval

All return requests are subject to review and approval.

After receiving your request, we may determine whether the product qualifies under this policy.

If a return is approved, we will provide instructions regarding:

  • Return address
  • Packaging
  • Courier arrangements
  • Shipping method
  • Required documentation

Please do not send products to an address other than the address provided by Sitaara for your approved return.

10. Return Shipping

Where the Product Is Damaged, Defective, or Incorrect

Where the return is approved because:

  • The product was damaged in transit
  • The product was defective
  • The wrong product was delivered

Sitaara may arrange the return shipment or reimburse reasonable return shipping costs, subject to verification.

Change-of-Mind Returns

Where Sitaara approves a change-of-mind return, the customer may be responsible for return shipping charges unless otherwise communicated.

Return shipping charges are generally non-refundable.

11. Condition of Returned Products

Returned products must be received in acceptable condition.

Products should generally be:

  • Unused
  • Unwashed
  • Unworn
  • Free from stains, odours, or other damage
  • Properly packed
  • Accompanied by relevant accessories and components

Sitaara reserves the right to reject a return or reduce the refund where the product has been materially damaged, altered, used, or mishandled after delivery, subject to applicable law.

12. Refunds

Once an approved return is received and inspected, we will determine the applicable refund.

Where a refund is approved, it may be issued to:

  • The original payment method; or
  • Another payment method agreed with the customer, where appropriate

The timing of the refund may depend on:

  • The payment method used
  • The payment service provider
  • Banking processes
  • Inspection and approval of the returned product

A refund may take additional business days to appear in your bank or payment account after Sitaara initiates it.

13. Refund Amount

Where a refund is approved due to a damaged, defective, incorrect, or otherwise qualifying product, the refund may include the eligible amount paid for the product.

Depending on the circumstances, the following may be treated separately:

  • Product price
  • Shipping charges
  • Return shipping charges
  • Taxes
  • Additional service charges

Any non-refundable charges, where applicable, will be communicated in accordance with applicable law.

14. Partial Refunds

A partial refund may be considered where:

  • The product has a minor issue that does not substantially affect its use or value
  • The customer agrees to retain the product
  • A partial resolution is considered appropriate

Any partial refund will be communicated and agreed upon before processing.

15. Exchanges and Replacements

Where a replacement is approved, we will attempt to provide the same product.

Replacement is subject to availability.

If the original product is unavailable, we may offer:

  • Another suitable product
  • Store credit, where applicable
  • A refund
  • Another mutually agreed resolution

16. Store Credit

Where applicable, Sitaara may offer store credit instead of a monetary refund.

Store credit:

  • May be subject to an expiry period
  • May not be transferable
  • May be subject to product or order conditions

Any applicable store-credit terms will be communicated at the time of issuance.

17. Order Cancellation

Customers may request order cancellation by contacting us as soon as possible after placing the order.

Cancellation requests are not guaranteed once:

  • The order has been processed
  • The product has been packed
  • The order has been handed to the shipping provider
  • The product has been made or prepared specifically for the customer

Where an order can no longer be cancelled, the customer may need to follow the applicable return process after delivery, where eligible.

Customized or personalised orders may not be cancellable once production has started.

18. Refused or Undeliverable Orders

If an order is returned to Sitaara because:

  • The delivery address was incorrect
  • The recipient was unavailable
  • The recipient refused delivery
  • The customer failed to accept the shipment
  • Required delivery information was incomplete

additional shipping or handling costs may apply.

Refund eligibility in such cases will be determined based on the circumstances and applicable law.

19. International Orders

International orders, where offered, may be subject to additional:

  • Shipping charges
  • Customs duties
  • Import taxes
  • Local taxes
  • Customs documentation
  • Import restrictions

Unless expressly stated otherwise, customs duties, import taxes, and similar charges imposed by the destination country may be the responsibility of the customer.

International returns may be subject to additional restrictions and shipping costs.

20. Shipping Delays

Delivery timelines provided at checkout or elsewhere on the website are estimates unless expressly stated otherwise.

Delays may occur because of:

  • Courier disruptions
  • Weather
  • Natural events
  • Strikes
  • Customs procedures
  • Incorrect address information
  • Public holidays
  • Operational disruptions
  • Other circumstances outside Sitaara’s reasonable control

A delivery delay alone does not automatically qualify an order for a refund.

Where an order is lost or otherwise materially affected during shipment, we will work with the relevant shipping provider to determine an appropriate resolution.

21. Non-Delivery

If your order has not been delivered within the expected delivery period, contact us at:

Email: vindirafoods@gmail.com
Phone: +91 98206 19365

Please provide your order number and delivery information.

We may investigate the shipment with the applicable logistics provider before determining the appropriate resolution.

22. Contacting Us for a Return

To request a return, replacement, or refund, contact:

Sitaara
Email: vindirafoods@gmail.com
Phone: +91 98206 19365
Business Address: Prabhadevi, Pune, Maharashtra 411045

Please include:

  • Order number
  • Customer name
  • Date of purchase
  • Product name
  • Reason for return
  • Photographs or videos where relevant
  • Any other information requested by our support team

23. Return Processing

Once a returned product reaches us, it may be inspected to verify:

  • Product identity
  • Condition
  • Damage or defect
  • Return eligibility
  • Completeness of the returned item

The final outcome will be communicated after review.

Inspection and processing times may vary depending on the product and reason for return.

24. Fraudulent or Abusive Returns

Sitaara reserves the right to investigate suspected misuse of the return or refund process.

This may include:

  • Repeated false damage claims
  • Returning different products
  • Returning used or altered products
  • Manipulating order or delivery information
  • Fraudulent refund claims
  • Other abusive behaviour

Where permitted by law, we may restrict or decline future transactions or return requests associated with suspected fraudulent activity.

25. Consumer Rights

Nothing in this Refund and Returns Policy is intended to exclude, restrict, or override any rights that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides consumers with rights or remedies that are more favourable than those stated in this policy, those statutory rights will continue to apply.

26. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect:

  • Changes in our products
  • Changes in our services
  • Changes in shipping arrangements
  • Changes in payment methods
  • Changes in applicable law
  • Changes to our return procedures

The updated policy will be published on this page with a revised “Last Updated” date.

27. Contact Information

For all refund, return, exchange, replacement, and cancellation enquiries:

Sitaara

Business Address:
Prabhadevi, Pune, Maharashtra 411045

Phone:
+91 98206 19365

Email:
vindirafoods@gmail.com

Website:
https://www.sitaarashop.com

28. Effective Date

This Refund and Returns Policy is effective from:

23 August 2026

Last Updated: 23 August 2026