Privacy Policy

Last Updated: 23 August 2026

At Sitaara (“Sitaara”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, disclose, store, and protect your personal information when you visit or use our website, create an account, purchase our products, contact us, submit reviews, or otherwise interact with our services.

Website: https://www.sitaarashop.com
Business Name: Sitaara
Business Address: Prabhadevi, Pune, Maharashtra 411045
Phone: +91 98206 19365
Email: vindirafoods@gmail.com

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website and online store
• Customer accounts
• Product purchases and orders
• Checkout and payment processes
• Contact and enquiry forms
• Newsletter and marketing subscriptions
• Product reviews and ratings
• Customer support communications
• Cookies and similar technologies
• Promotional campaigns and other interactions with Sitaara

This Privacy Policy does not apply to websites, applications, payment services, social media platforms, courier services, or other third-party services that we do not control.

2. Information We Collect

We may collect information that is necessary to provide our products and services, process orders, communicate with customers, improve our website, maintain security, and comply with applicable legal requirements.

2.1 Information You Provide Directly

Depending on how you interact with us, we may collect:

Account Information

• Full name
• Email address
• Mobile number
• Password or authentication information
• Account preferences

Billing and Shipping Information

• Full name
• Billing address
• Shipping address
• City
• State
• Postal/PIN code
• Country
• Phone number
• Delivery instructions, where provided

Order Information

• Products purchased
• Product quantities
• Order value
• Order date
• Order status
• Transaction reference
• Shipping and delivery details
• Returns, cancellations, refunds, and exchanges

Communication Information

• Information submitted through contact forms
• Customer support messages
• Email communications
• Feedback
• Survey responses
• Information included in enquiries

Reviews and User-Generated Content

• Product reviews
• Ratings
• Photographs or other content voluntarily submitted with reviews

Please do not submit sensitive personal information in public review fields or other website forms unless specifically requested.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method you select, such providers may process information including:

• Payment method
• Transaction amount
• Transaction ID
• Payment status
• Billing information
• Information necessary to verify or complete a transaction

Where payment processing is handled by a third-party payment provider, Sitaara generally does not store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, or other full payment credentials on its own servers.

Payment information is subject to the privacy policy and security practices of the applicable payment provider.

4. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Approximate geographic information
• Referring website
• Pages viewed
• Products viewed
• Time spent on pages
• Click and interaction information
• Date and time of access
• Website performance information
• Error and diagnostic information

This information may be used for website functionality, analytics, security, troubleshooting, fraud prevention, and performance improvement.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Essential Cookies

These may be necessary for:

• Shopping cart functionality
• Login sessions
• Checkout
• Security
• Payment flows
• Basic website functionality

Functional Cookies

These may help remember your preferences and improve your browsing experience.

Analytics Cookies

These may help us understand:

• Which pages are visited
• Which products are viewed
• Website traffic
• User interactions
• Website performance

Marketing Cookies

Where implemented, these technologies may help us:

• Measure advertising performance
• Understand campaign effectiveness
• Show relevant promotional content
• Build advertising audiences
• Measure conversions

You may control cookies through your browser settings or through any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

6. How We Use Your Personal Information

We may use your personal information for the following purposes.

Order Processing

To:

• Process and confirm orders
• Process payments
• Generate invoices
• Prepare products for shipment
• Arrange delivery
• Provide order updates
• Handle returns and refunds

Customer Accounts

To:

• Create and maintain customer accounts
• Authenticate users
• Save account preferences
• Display order history
• Provide account functionality

Customer Support

To:

• Respond to enquiries
• Resolve complaints
• Assist with orders
• Investigate delivery issues
• Handle returns and refunds
• Communicate with customers regarding services

Website Improvement

To:

• Improve website functionality
• Improve product discovery
• Understand how visitors use our website
• Diagnose technical problems
• Improve website performance
• Develop new products, services, and features

Security and Fraud Prevention

To:

• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Protect our website and systems
• Investigate security incidents

Marketing

Where permitted by applicable law, we may use your information to send:

• Product updates
• New collection announcements
• Special offers
• Promotions
• Newsletters
• Brand communications

You may opt out of promotional communications at any time.

Legal and Compliance Purposes

We may use information where necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Maintain business and financial records
• Resolve disputes
• Establish or defend legal claims
• Prevent unlawful activity

7. Consent and Other Permitted Grounds for Processing

Where applicable, we may process personal information based on:

• Your consent
• Your request for products or services
• The performance or facilitation of a transaction
• Compliance with applicable legal requirements
• Security and legitimate operational purposes to the extent permitted by applicable law

Where processing is based on consent, you may withdraw that consent, subject to applicable legal and operational limitations.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

8. Information Necessary to Complete an Order

Certain information is required to process and deliver an order.

This may include:

• Name
• Email address
• Mobile number
• Shipping address
• Billing information
• Payment or transaction information

If you do not provide information that is necessary for a requested service, we may be unable to process the relevant order or request.

9. Sharing of Personal Information

We do not sell your personal information to third parties for their own independent commercial use.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include:

Payment Service Providers

For securely processing payments and payment-related transactions.

Shipping and Logistics Providers

For:

• Shipment processing
• Delivery
• Order tracking
• Address verification
• Delivery communications
• Returns

Website and Hosting Providers

For:

• Website hosting
• Database infrastructure
• Cloud services
• Website security
• Backups
• Technical support

Email and Communication Providers

For:

• Transactional emails
• Order notifications
• Customer support
• Marketing communications where permitted

Analytics and Advertising Providers

Where used, certain information may be shared with analytics and advertising providers for measuring website performance, campaigns, and customer interactions.

Professional Advisors

We may share information with:

• Lawyers
• Accountants
• Auditors
• Consultants
• Insurers

where reasonably necessary to operate or protect our business.

Government and Legal Authorities

We may disclose information where required by law, court order, government request, regulatory requirement, fraud investigation, or to protect our rights, customers, employees, or property.

10. Third-Party Service Providers

Third-party service providers may process personal information on our behalf.

These may include:

• Payment providers
• Shipping companies
• Cloud hosting providers
• Email providers
• Analytics providers
• Advertising providers
• Security providers
• Customer support providers

We expect service providers handling personal information on our behalf to maintain appropriate contractual, organisational, and technical safeguards.

Third-party services remain subject to their own terms and privacy policies.

11. International Processing and Data Transfers

Some third-party service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take appropriate steps required by applicable law and our contractual arrangements.

The locations and methods of processing may depend on the third-party providers used by Sitaara.

12. Data Security

We take reasonable technical, organisational, and administrative measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Accidental loss
• Destruction
• Alteration
• Misuse
• Unlawful processing

Security measures may include:

• HTTPS/TLS encryption
• Access controls
• Authentication mechanisms
• Server security
• Monitoring
• Backups
• Role-based administrative access
• Security updates
• Payment-security measures provided by payment processors

However, no internet transmission, website, server, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should contact us immediately if you believe your account has been compromised.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services
• Maintaining customer accounts
• Processing returns and refunds
• Resolving disputes
• Maintaining accounting and financial records
• Complying with legal and regulatory requirements
• Preventing fraud and security incidents
• Enforcing agreements

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal, tax, accounting, regulatory, and operational requirements.

Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information concerning the processing of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where permitted
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Exercise other rights available under applicable data protection law

Certain requests may be subject to legal or contractual limitations.

We may need to verify your identity before processing a privacy request.

15. How to Exercise Your Privacy Rights

To make a privacy-related request, please contact us using the following details:

Email: vindirafoods@gmail.com
Phone: +91 98206 19365
Address: Prabhadevi, Pune, Maharashtra 411045

Your request should include:

• Your full name
• Email address associated with your account, where applicable
• A clear description of your request
• Information reasonably necessary to verify your identity

We will review and respond to requests within the timeframe required by applicable law.

16. Withdrawal of Consent

Where we rely on your consent, you may withdraw that consent by:

• Contacting us by email
• Contacting us by phone
• Using available unsubscribe controls
• Updating available communication preferences

Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for those services.

17. Marketing Communications

Where permitted by applicable law, we may send promotional communications relating to:

• New products
• New collections
• Special offers
• Seasonal promotions
• Events
• Editorial content
• Sitaara updates

You may unsubscribe from marketing emails using the unsubscribe link contained in the relevant communication.

You may continue to receive transactional or service-related communications, including:

• Order confirmations
• Payment confirmations
• Shipping notifications
• Delivery notifications
• Account-security notifications
• Customer-service responses

18. Product Reviews and Public Content

If you submit a product review, rating, photograph, or other content intended for public display, that content may be visible to other website visitors.

Please do not include:

• Personal phone numbers
• Home addresses
• Payment information
• Passwords
• Government identification numbers
• Other sensitive personal information

We may moderate, remove, or restrict content that violates our policies or applicable law.

19. Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly request children to provide personal information except where permitted by applicable law.

Where applicable law requires parental or guardian consent for processing personal information relating to a child, we will follow applicable requirements.

If you believe that a child has provided personal information to us improperly, please contact us at:

Email: vindirafoods@gmail.com

20. Account Security

If you create an account with Sitaara, you are responsible for maintaining the confidentiality of your login credentials.

Please:

• Use a strong password
• Do not share your password
• Log out from shared devices
• Notify us of suspicious activity

We are not responsible for losses resulting from credentials that you voluntarily disclose or fail to protect, except where required by applicable law.

21. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

• Payment providers
• Social media platforms
• Shipping and tracking services
• External websites
• Brand partners

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

22. Social Media

Sitaara may maintain profiles or provide links to platforms such as:

• Instagram
• Facebook
• YouTube
• Pinterest
• LinkedIn

Your interactions with those platforms are governed by the privacy policies of the respective platforms.

Information that you publicly post on social media may be visible to others.

23. Analytics

We may use analytics tools to understand:

• Website traffic
• Product views
• Visitor navigation
• Device and browser information
• Marketing performance
• Conversion performance
• Website performance

Where analytics tools are used, the relevant providers may collect information through cookies or similar technologies according to their respective privacy policies.

24. Advertising

Where applicable, Sitaara may use advertising services to:

• Promote products
• Measure campaign effectiveness
• Understand advertising performance
• Measure conversions
• Create relevant advertising audiences

Advertising technologies may process information such as:

• Pages viewed
• Products viewed
• Device information
• Browser information
• IP address
• Approximate location
• Advertisement interactions

We do not intentionally provide payment credentials or unnecessary sensitive personal information to advertising providers.

25. Fraud Prevention

We may use personal and technical information to detect and prevent fraud and other unlawful activities.

This may include:

• Order information
• Transaction information
• Device information
• IP address
• Login activity
• Shipping and billing details
• Suspicious activity indicators

Orders may be reviewed, delayed, cancelled, or declined where we reasonably believe there is fraudulent or unlawful activity, subject to applicable law.

26. Business Transfers

If Sitaara undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our business
• New technologies
• Changes to third-party service providers
• Changes in applicable law
• Changes to our privacy practices

When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.

We recommend reviewing this Privacy Policy periodically.

28. Grievances and Complaints

If you have concerns about our collection, use, disclosure, or handling of your personal information, you may contact us using the details below.

Email: vindirafoods@gmail.com
Phone: +91 98206 19365
Address: Prabhadevi, Pune, Maharashtra 411045

We will review privacy-related complaints and take appropriate steps in accordance with applicable law and our internal procedures.

Where applicable, you may also have the right to approach the relevant regulatory or data protection authority.

29. Governing Law

This Privacy Policy is governed by the laws applicable in India, subject to applicable consumer protection, data protection, and other mandatory legal requirements.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts or competent authorities having jurisdiction over Pune, Maharashtra, subject to applicable law.

30. Contact Us

For questions, requests, complaints, or concerns relating to this Privacy Policy or the processing of your personal information, please contact:

Sitaara

Business Address:
Prabhadevi, Pune, Maharashtra 411045

Phone:
+91 98206 19365

Email:
vindirafoods@gmail.com

Website:
https://www.sitaarashop.com

31. Effective Date

This Privacy Policy is effective from:

23 August 2026

Last Updated: 23 August 2026