Shipping Policy

Last Updated: 23 August 2026

Thank you for choosing Sitaara.

This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through the Sitaara website.

Website: https://www.sitaarashop.com
Business Name: Sitaara
Business Address: Prabhadevi, Pune, Maharashtra 411045
Phone: +91 98206 19365
Email: vindirafoods@gmail.com

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. Order Processing

We aim to process and prepare orders as quickly as reasonably possible.

Orders are generally processed during our normal business and working days.

Order processing may include:

Payment verification
Order confirmation
Product inspection
Product preparation
Quality checking
Packaging
Dispatch to the shipping provider

Orders may take additional time to process where products are:

Handmade
Made to order
Customized
Temporarily unavailable
Subject to additional quality checks

Any product-specific processing time displayed on the product page or at checkout will take precedence over a general estimate.

2. Order Processing Time

Most in-stock orders are generally prepared for dispatch within 2–5 business days after successful payment confirmation.

Orders containing handmade, customized, or made-to-order products may require additional processing time.

Where a product requires more time than the usual processing period, we may communicate the expected dispatch timeframe.

Business days: Monday to Friday, excluding public holidays, unless otherwise stated.

3. Shipping and Delivery Time

After dispatch, delivery time generally depends on the destination, shipping method, courier availability, and other logistics factors.

For domestic orders within India, estimated delivery is generally:

3–10 business days after dispatch.

Delivery to remote locations, difficult-to-service areas, or certain PIN codes may require additional time.

The delivery timeline is an estimate and is not a guaranteed delivery date unless expressly stated at checkout.

4. Shipping Charges

Applicable shipping charges will be displayed:

On the product page, where applicable
In the shopping cart
At checkout

Shipping charges may depend on:

Delivery location
Order weight
Product dimensions
Number of items
Shipping service selected
Promotional offers

Where free shipping is offered, the relevant terms and eligibility requirements will be displayed on the website.

5. Shipping Within India

We currently support shipping to serviceable locations within India.

Delivery availability may depend on the customer’s PIN code and courier service coverage.

We may not be able to deliver to certain locations due to:

Courier restrictions
Remote or inaccessible locations
Temporary service restrictions
Natural events
Security restrictions
Other logistical limitations

Where we are unable to deliver to the provided address, we may contact the customer to arrange an alternative solution.

6. International Shipping

International shipping may be offered for selected destinations.

Availability depends on:

Destination country
Courier availability
Import restrictions
Customs requirements
Product restrictions
Applicable laws

Where international shipping is available, the applicable shipping cost and delivery estimate may be displayed during checkout.

International delivery timelines may vary significantly depending on customs clearance and local logistics.

7. Customs Duties and Import Taxes

For international orders, the destination country may impose:

Customs duties
Import taxes
Local taxes
Handling fees
Customs clearance charges
Other government or courier charges

Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.

Sitaara does not control customs decisions, import charges, or clearance timelines imposed by the destination country.

Customers are responsible for ensuring that the products ordered are permitted to be imported into their destination country.

8. Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Please ensure that your order contains the correct:

Full name
House or building number
Street or locality
City
State
PIN/postal code
Country
Mobile number
Email address

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

9. Changing the Shipping Address

If you need to change the shipping address after placing an order, contact us as soon as possible.

We will attempt to update the address before the order is dispatched.

Once an order has been packed or handed to the courier, an address change may not be possible.

Any additional costs resulting from an approved address change may be payable by the customer where applicable.

10. Order Tracking

Once your order has been dispatched, we may provide tracking information where tracking is available.

Tracking information may be provided through:

Email
SMS
WhatsApp
Customer account
Order status page
Other available communication channels

Tracking information is provided by the relevant shipping provider and may take some time to become active after dispatch.

11. Delivery Attempts

The shipping provider may make multiple delivery attempts depending on the destination and courier’s procedures.

A delivery may fail if:

The recipient is unavailable
The address is incomplete or incorrect
The recipient refuses delivery
The courier cannot access the location
The phone number is unreachable
Local delivery restrictions apply

Customers should ensure that someone is available to receive the order where required.

12. Failed or Undeliverable Shipments

A shipment may be returned to Sitaara if:

The address is incorrect
The recipient refuses the shipment
Delivery attempts are unsuccessful
The recipient is unavailable
The shipment is not collected from a designated collection point
The courier cannot complete delivery for another customer-related reason

If the shipment is returned to us, we may contact the customer to determine whether another delivery attempt is possible.

Additional shipping charges may apply to resend an order where the failed delivery resulted from incorrect or incomplete information provided by the customer.

Refund eligibility in such circumstances will be handled according to our Refund and Returns Policy.

13. Damaged Packages

We take reasonable care when packing products for shipment.

If you receive a package that appears visibly damaged, opened, crushed, wet, or tampered with, we recommend:

Photographing the package before opening it.
Photographing any visible damage.
Recording an unboxing video where practical.
Keeping the packaging and shipping label.
Contacting us as soon as possible.

Please email the relevant information to:

vindirafoods@gmail.com

We may request photographs, videos, order information, and other documentation to assess the issue.

14. Damaged Products in Transit

If the product itself is damaged during transit, contact us within 7 days of delivery.

Please provide:

Order number
Name
Product details
Photographs of the product
Photographs of the packaging
Photographs of the shipping label
Unboxing video, where available

After reviewing the claim, we may offer an appropriate resolution, which may include:

Replacement
Refund
Repair or other remedy where appropriate

Any resolution will be subject to our Refund and Returns Policy and applicable law.

15. Lost Shipments

If tracking indicates that an order has been lost or has stopped moving for an extended period, contact us at:

Email: vindirafoods@gmail.com
Phone: +91 98206 19365

We may contact the relevant courier or logistics provider to investigate the shipment.

The resolution may depend on the outcome of the courier investigation and applicable law.

16. Delivery Delays

Delivery dates are estimates and may be affected by circumstances beyond our reasonable control.

Possible causes of delay include:

Courier disruptions
Severe weather
Natural disasters
Public holidays
Strikes
Transportation problems
Customs clearance
Government restrictions
Incorrect address information
High order volumes
Technical or operational disruptions
Other unforeseen events

A delay does not automatically qualify an order for cancellation or refund.

Where a significant shipping problem occurs, we will make reasonable efforts to assist with the investigation and resolution.

17. Handmade and Made-to-Order Products

Some Sitaara products are handcrafted or may require additional preparation before dispatch.

These products may have longer processing periods due to:

Artisan production
Embroidery work
Hand-finishing
Quality inspection
Customization
Limited availability

Any specific processing or dispatch time communicated on the product page or at checkout will apply.

18. Multiple Products in One Order

Where an order contains multiple products, items may occasionally be dispatched:

Together, or
In separate shipments

This may occur where products are stored in different locations, have different processing times, or require separate packaging.

Where an order is shipped in multiple packages, the customer may receive separate tracking details.

19. Shipping Restrictions

We may restrict or refuse shipment where:

A destination is outside our courier coverage
Shipping is prohibited by law
The product cannot legally be transported to the destination
Customs restrictions apply
The courier refuses service
The destination presents an unreasonable operational or security risk

Where an order cannot be shipped for these reasons, we will contact the customer regarding the available resolution.

20. Shipping Insurance

Where shipping insurance or shipment protection is available, its terms may be provided by the relevant shipping or insurance provider.

Any claim requirements, exclusions, and limitations imposed by the applicable provider may apply.

21. Shipping for Returned or Exchanged Products

Return and exchange shipments are governed by our Refund and Returns Policy.

Where a return is approved because:

The wrong product was shipped
The product was damaged in transit
The product has a qualifying defect

Sitaara may arrange or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, including certain change-of-mind returns, the customer may be responsible for return shipping costs.

22. Shipping Charges for Replacements

Where a replacement is approved because of:

A verified manufacturing defect
Damage during transit
Incorrect product supplied by Sitaara

Sitaara may cover reasonable shipping costs for the replacement.

Where a replacement is requested for reasons not attributable to Sitaara, additional shipping charges may apply.

23. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through the normal cancellation process.

Where cancellation is requested after dispatch, the customer may need to receive the order and then follow the applicable return procedure, if the product qualifies for return.

Please refer to our Refund and Returns Policy for further information.

24. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or status provided by the applicable courier.

Where there is a dispute regarding delivery, we may investigate the matter with the courier.

Customers may be asked to provide additional information to assist with the investigation.

25. Privacy and Shipping Information

Information required to fulfil an order, including your name, contact information, and shipping address, may be shared with relevant shipping, logistics, payment, and service providers as necessary to complete the transaction.

For more information about how we process personal information, please see our Privacy Policy.

26. Contact Us

For shipping-related questions, delivery issues, tracking requests, or address concerns, please contact:

Sitaara

Business Address:
Prabhadevi, Pune, Maharashtra 411045

Phone:
+91 98206 19365

Email:
vindirafoods@gmail.com

Website:
https://www.sitaarashop.com

27. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect:

Changes in courier providers
Changes in shipping destinations
Changes in delivery timelines
Changes in shipping charges
Changes in our operational procedures
Changes in applicable law

The latest version will be published on this page with an updated “Last Updated” date.

28. Effective Date

This Shipping Policy is effective from:

23 August 2026

Last Updated: 23 August 2026